Comments on: Time Warner Sucks http://yorkblvd.com/2007/12/12/timewarner-sucks/ Tue, 06 Jan 2009 11:44:57 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Jeremy http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-7691 Jeremy Tue, 23 Dec 2008 19:32:45 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-7691 Where is competition? I'm getting my cable from the Sapranos! Who are they paying to keep competition out of NYC? Where is competition? I’m getting my cable from the Sapranos! Who are they paying to keep competition out of NYC?

]]> By: Brian http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-5117 Brian Mon, 10 Nov 2008 18:04:05 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-5117 TIME WARNER SUCKS BALLS. Period. They suck at every level in every state in the union. I would rather have an antenna than use them. TIME WARNER SUCKS BALLS. Period. They suck at every level in every state in the union.

I would rather have an antenna than use them.

]]> By: Anonymous http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-4630 Anonymous Wed, 05 Nov 2008 02:20:13 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-4630 time warner sucks time warner sucks

]]> By: Steven S.Baum http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-2928 Steven S.Baum Fri, 03 Oct 2008 19:33:44 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-2928 They cancelled channel 4 WIVB and I called to complain,the b!tch that answered the phone would NOT put me through a higher authority and said there was nothing I could do,except go to Radio Shack and buy a set of rabbit ears to get that channel.If thats the best they can offer,bet they lose LOTS of customers real soon.Count me among their MIA.btw - they suck ! They cancelled channel 4 WIVB and I called to complain,the b!tch that answered the phone would NOT put me through a higher authority and said there was nothing I could do,except go to Radio Shack and buy a set of rabbit ears to get that channel.If thats the best they can offer,bet they lose LOTS of customers real soon.Count me among their MIA.btw - they suck !

]]> By: Isaac http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-2611 Isaac Wed, 24 Sep 2008 01:50:08 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-2611 Time Warner does it again... I called earthlink.com to set up dial up internet, and at the time i was told that i'd be able to get a separate bill for my internet and my cable (as my son was paying the internet separately). one month later, Time Warner refuses to honor the original arragement, and instead took it upon themselves to combine the two bills onto one. Now, we're having issues into the billing. how the hell is time warner staying in business? Time Warner does it again… I called earthlink.com to set up dial up internet, and at the time i was told that i’d be able to get a separate bill for my internet and my cable (as my son was paying the internet separately). one month later, Time Warner refuses to honor the original arragement, and instead took it upon themselves to combine the two bills onto one. Now, we’re having issues into the billing. how the hell is time warner staying in business?

]]> By: KevM http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-1636 KevM Mon, 25 Aug 2008 19:23:24 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-1636 Our service was shut off and was told we hadn't paid. I was looking at the recipt and couldn't figure out why. Called TWC and was told they applied it to an old account. We said fine move it to the right account. We were told 2 hours tops. Call the next morning why we have no serivce and was told the "those people" at night can do what they told us. We said fine, can you they said yes. 3 days later no service still, between numerous calls we are finally in contact with an accounting supervisor. We asked her can she fix this and she stated "we don't know how to get your money off the old account onto the correct one". We couldn't believe it. We said fine you see the money has been paid just turn the serivce on and figure out your screw up on you own time not ours. Next day serivce. 4 days out and wife works from home. So can you guess what I am dedcuting from the next bill? Unfreakn believable... Our service was shut off and was told we hadn’t paid. I was looking at the recipt and couldn’t figure out why. Called TWC and was told they applied it to an old account. We said fine move it to the right account. We were told 2 hours tops. Call the next morning why we have no serivce and was told the “those people” at night can do what they told us. We said fine, can you they said yes.

3 days later no service still, between numerous calls we are finally in contact with an accounting supervisor. We asked her can she fix this and she stated “we don’t know how to get your money off the old account onto the correct one”. We couldn’t believe it. We said fine you see the money has been paid just turn the serivce on and figure out your screw up on you own time not ours.

Next day serivce. 4 days out and wife works from home. So can you guess what I am dedcuting from the next bill?

Unfreakn believable…

]]> By: RayO http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-1515 RayO Sat, 23 Aug 2008 06:12:04 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-1515 We've totally had it with TWC! We had an outage of phone and internet for one whole day last Monday and that was the last straw! We had worse outages before, the more recent was early this month when the cable, phone and internet just went blank..two days before the Olympics opening. We called customer service and set an appointment for Tuesday, between 9 AM to 12 Noon. Came 12noon and no tech on the door. I called customer service and was told that he was just running late and should be here within the hour. Tech arrives exactly 1:10 PM and just to tell me that we have an area intermittent outages for about 2 weeks and that he cannot do anything to fix our unit. I asked him why was the appointment set if they knew about the 2 week old problem and he said the customer service is probably new! After he left, I called customer service again and to my surprise, I was told that the tech was lying and that there wasn't any reported outage in our area! She said that she will contact dispatch and will sent the tech back to our house. After another hour of waiting, I got a call from the dispatcher telling me that there really was an are outage and that the customer service is not fully aware of the email communications that they were circulating internally. I had to drive to the billing office about a mile away to get the real info and the clerk was apologetic and told me that she will try to resend the signal from their end and hopefully we can get a partial restoration of one of the 3 services. When I got home, I rebooted the cable and modem as instructed and finally got the phone and internet working, but the cable signals were very weak and did not stabilized until the next day. I missed work and wasted a whole day waiting and getting nothing until finally I get a simple assistance from the billing clerk. Yesterday, I called Verizon and AT&T to finally get some information on switching. We’ve totally had it with TWC! We had an outage of phone and internet for one whole day last Monday and that was the last straw! We had worse outages before, the more recent was early this month when the cable, phone and internet just went blank..two days before the Olympics opening. We called customer service and set an appointment for Tuesday, between 9 AM to 12 Noon. Came 12noon and no tech on the door. I called customer service and was told that he was just running late and should be here within the hour. Tech arrives exactly 1:10 PM and just to tell me that we have an area intermittent outages for about 2 weeks and that he cannot do anything to fix our unit. I asked him why was the appointment set if they knew about the 2 week old problem and he said the customer service is probably new! After he left, I called customer service again and to my surprise, I was told that the tech was lying and that there wasn’t any reported outage in our area! She said that she will contact dispatch and will sent the tech back to our house. After another hour of waiting, I got a call from the dispatcher telling me that there really was an are outage and that the customer service is not fully aware of the email communications that they were circulating internally. I had to drive to the billing office about a mile away to get the real info and the clerk was apologetic and told me that she will try to resend the signal from their end and hopefully we can get a partial restoration of one of the 3 services. When I got home, I rebooted the cable and modem as instructed and finally got the phone and internet working, but the cable signals were very weak and did not stabilized until the next day. I missed work and wasted a whole day waiting and getting nothing until finally I get a simple assistance from the billing clerk. Yesterday, I called Verizon and AT&T to finally get some information on switching.

]]> By: joe http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-1194 joe Thu, 17 Jul 2008 03:35:56 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-1194 Time Warner has crammed more channels into the digital downstream by reducing the framerate on everything including the HD channels. I feel like I am watching an old B movie. This information comes from a mid management person at TW. I guess its no real secret, its just hard to watch, everything looks like realtime video parsed out at about 20 frames per second. Time Warner has crammed more channels into the digital downstream by reducing the framerate on everything including the HD channels. I feel like I am watching an old B movie. This information comes from a mid management person at TW. I guess its no real secret, its just hard to watch, everything looks like realtime video parsed out at about 20 frames per second.

]]> By: leilamh http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-1090 leilamh Thu, 03 Jul 2008 00:21:52 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-1090 I switched to TW from AT&T and have to switch back because "CALL WAITING IS A REQUIRED FEATURE." I don't want call waiting! #*%& I switched to TW from AT&T and have to switch back because “CALL WAITING IS A REQUIRED FEATURE.” I don’t want call waiting!
#*%&

]]> By: M http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-1005 M Mon, 02 Jun 2008 05:26:16 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-1005 I was actually told by the guy who installed my TWC bundle (phone, internet, and cable) that you should not pay extra for their advertised "standard" or "extreme" internet speeds because your connection speed just depends on how strong the cable signal is to your home, and that's not something you can change. So, it's all a scam. Luckily, I guess, I've had good service (no outages) for over year, but after a year my bill increased over $40 a month. Not worth it for me, so I'm canceling. I'll live with my cell phone and just keep their internet. I was actually told by the guy who installed my TWC bundle (phone, internet, and cable) that you should not pay extra for their advertised “standard” or “extreme” internet speeds because your connection speed just depends on how strong the cable signal is to your home, and that’s not something you can change. So, it’s all a scam. Luckily, I guess, I’ve had good service (no outages) for over year, but after a year my bill increased over $40 a month. Not worth it for me, so I’m canceling. I’ll live with my cell phone and just keep their internet.

]]> By: sibylle http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-414 sibylle Mon, 31 Mar 2008 17:46:11 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-414 We have subscribed to the Extreme feature, yielding 10 mbps… at least on paper. In reality, we have had an extremely unreliable connection paired with Time Warner’s abysmal support. Dealing with them is such a mind numbing experience words can’t describe the incompetence of their staff. read the whole story here: http://www.sibylleandthomas.info/drupal-5.2/node/25 We have subscribed to the Extreme feature, yielding 10 mbps… at least on paper. In reality, we have had an extremely unreliable connection paired with Time Warner’s abysmal support. Dealing with them is such a mind numbing experience words can’t describe the incompetence of their staff.
read the whole story here: http://www.sibylleandthomas.info/drupal-5.2/node/25

]]> By: mike http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-195 mike Thu, 31 Jan 2008 16:35:39 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-195 All we can do is stop buying the junk they sell. All we can do is stop buying the junk they sell.

]]> By: TJH http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-165 TJH Mon, 21 Jan 2008 04:55:16 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-165 Ditto: Having read all of the above comments, I must agree. Untill recently, I worked at one of the Time Warner call centers and I used to hear similer situations all day long. I will say that 99 percent of the employees at the call centers ( at least those in the U.S.) actually do care. It,s just that this is an incredible burracracy that almost makes the old Soviet Union appear to be a modle of efficency. The techs are overbooked. The contracters don't know what there doing. They are poorly trained and not well paid. Upper management was obsesed with maximising profits and minimizing costs, hence, the merger did not work and the system still does not work. Well, I could go on with this rant but I won't. Suffice it to say that the situation won't improve any time soon. If you have the oppertunity to use an alternative provider you should consider doing so ( though I understand there is no alternative in some parts of LA). If this is the case, I am truly sorry. You will be hearing that prase a lot from customer service, as that is the most customer service can do. Ditto: Having read all of the above comments, I must agree. Untill recently, I worked at one of the Time Warner call centers and I used to hear similer situations all day long. I will say that 99 percent of the employees at the call centers ( at least those in the U.S.) actually do care. It,s just that this is an incredible burracracy that almost makes the old Soviet Union appear to be a modle of efficency. The techs are overbooked. The contracters don’t know what there doing. They are poorly trained and not well paid. Upper management was obsesed with maximising profits and minimizing costs, hence, the merger did not work and the system still does not work. Well, I could go on with this rant but I won’t. Suffice it to say that the situation won’t improve any time soon. If you have the oppertunity to use an alternative provider you should consider doing so ( though I understand there is no alternative in some parts of LA). If this is the case, I am truly sorry. You will be hearing that prase a lot from customer service, as that is the most customer service can do.

]]> By: mrs mom http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-138 mrs mom Tue, 01 Jan 2008 17:15:21 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-138 Nothing like waking up New Years day and watching the Rose Parade. And don't forget all the football games today! But sadly we have Time Warner...no service since 6:15 this morning! (zip code 90063). I called at 7:00 and they told me 2 hours. I've called every 1/2 since then and they have no update and no estimated time as to when they will be up and running. The best call was about 10 min ago when they told me they "declared and outage at 8:15" WTF?! I've told them every single time I called that we've been out since 6:15; and TWO HOURS LATER they "declare and outage"??!! Oh, and did I mention, Time Warner is a sponsor of the Rose Parade? Yeah, that's right, a sponsor of the Rose Parade and they can't even show it!! What a joke! Thanks a lot Time Warner. Once again you've proven to be a big disappointment! Nothing like waking up New Years day and watching the Rose Parade. And don’t forget all the football games today! But sadly we have Time Warner…no service since 6:15 this morning! (zip code 90063). I called at 7:00 and they told me 2 hours. I’ve called every 1/2 since then and they have no update and no estimated time as to when they will be up and running. The best call was about 10 min ago when they told me they “declared and outage at 8:15″ WTF?! I’ve told them every single time I called that we’ve been out since 6:15; and TWO HOURS LATER they “declare and outage”??!! Oh, and did I mention, Time Warner is a sponsor of the Rose Parade? Yeah, that’s right, a sponsor of the Rose Parade and they can’t even show it!! What a joke! Thanks a lot Time Warner. Once again you’ve proven to be a big disappointment!

]]> By: Big Mo http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-113 Big Mo Thu, 13 Dec 2007 05:39:26 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-113 Thanks for the info. I am definitely NOT getting TW for ANYTHING. There website is atrocious for getting their Road Runner service. Terrible Marketing and follow through. Thanks for the info. I am definitely NOT getting TW for ANYTHING. There website is atrocious for getting their Road Runner service. Terrible Marketing and follow through.

]]> By: A http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-112 A Thu, 13 Dec 2007 00:09:20 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-112 Easy solution is Direct Tv with HD DVR for Tivo type of action or what I use and think is better AT&T Dishnetwork with the same. I live in Garvanza. Easy solution is Direct Tv with HD DVR for Tivo type of action or what I use and think is better AT&T Dishnetwork with the same. I live in Garvanza.

]]> By: Scott Kelley http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-111 Scott Kelley Thu, 13 Dec 2007 00:04:07 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-111 Don't bitch. It used to be Adelphia. They made TW look like the Second Coming. Don’t bitch. It used to be Adelphia. They made TW look like the Second Coming.

]]> By: brohammalesh http://yorkblvd.com/2007/12/12/timewarner-sucks/comment-page-1/#comment-109 brohammalesh Wed, 12 Dec 2007 18:33:35 +0000 http://yorkblvd.com/2007/12/12/timewarner-sucks/#comment-109 I tried pricing out HD service from Time Warner, and they are so unorganized that they didn't even know that they offered service on my block in Highland Park. Meanwhile, I get junk mail from them every other week. My recommendation: go satellite I tried pricing out HD service from Time Warner, and they are so unorganized that they didn’t even know that they offered service on my block in Highland Park. Meanwhile, I get junk mail from them every other week.

My recommendation: go satellite

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